Our hosting provider is investigating an issue affecting data center 1. This is impacting a number of our customers. We will be providing updates as more information becomes available. UPDATE: Our hosting provider reported that Data Center 1 is experiencing power failures. We are watching over this closely, but have started our disaster recovery process, [...]
The hosted data center managers had informed us they are going to be doing work on their core network infrastructure. During this maintenance window data center staff will be performing software upgrades. Date: Monday, 9 July 2012 Window Start Time: 01:00UTC There will be 30-60 minutes loss of connectivity. Note that the timing is set [...]
Saturday, June 23rd 11:00 UTC update: Maintenance completed. On Saturday June 23rd 2012, at 09:00am UTC we will be performing maintenance work on all data centers. The work time window is up to 2 hours. However, we are expecting actual downtime of each data center to be much less, few minutes only, during these 2 [...]
Saturday June 2, 2012 11:00am UTC update - work completed successfully. On Saturday June 2nd 2012, at 09:00am UTC we will be performing maintenance work on all data centers. The service might be unavailable for up to 2 hours. However, we are expecting downtime to be less, and will work to minimize it of course. [...]
Update (15:21 UTC) - Data center up and running. Looks like we're having a misunderstanding with our hosting provider... we'll be up and running again in about 15 minutes. Updates will be posted accordingly. We apologize for this temporary inconvenience.
The hosted data center managers had informed us they are going to be doing work on their core network infrastructure. During this maintenance window data center staff will be performing software upgrades and hardware maintenance on their network. This includes rebooting a router to complete a software upgrade. Date: Saturday, 11 February 2012 Window Start [...]
Maintenance will be performed by our hosting vendor on Friday, December 30th, between 12:00am and 1:00am EST. This maintenance will include a possible brief outage.
UPDATE: Our hosting provider informed us that those issues are now resolved. We have been reported of some network issues affecting Data Center 3 and Data Center 5 in Europe. We are not observing any significant packet drops or errors currently, but European customers might experience slowness or lost connections. We are keeping a close [...]
UPDATE: the migration has completed successfully. The measured downtime for our trial users was 3 minutes. On Saturday 17th December 2011, at 10:30am UTC we will be migrating our trial users to a new data center. The trial service might be unavailable for up to 1 hour. However, we are expecting downtime to be substantially [...]
Update: We have moved the server to another location and it is now up and running. We will seek further clarification from our hosting provider. We are currently investigating an issue connecting to data center 2 (trial servers only) with our hosting provider. We will post updates when more information is available. All other data [...]